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According to NASSCOM McKinsey
report : “The Call Centres are poised to grow by 5000% by the year
2008 and will employ 1.1 million people by that time. “
Working in a Call Centre today not only
offers a good remuneration but also linear career growth Path.
This is the new thrust area and India has
been identified as an ideal destination for this industry by U.S.,
Europe ,Australia. This is because of the availability of large
English speaking population and access to technology which have
enabled India to be in the forefront of International Call Centre
Industry. The use of call centres around the world is undergoing
tremendous growth due to importance attached by companies to
Customer Care, Telemarketing Products, internet shopping etc., As a
result Call Centre operates 24 hours a day, seven days a week, 365
days a year.
As these Indian as well as International
Call Centres are looking at highly efficient manpower who qualifies
to provide the high value service expected from these Companies. The
Call Centre training too became a very potential career course, as
it has immense capability to generate employment opportunities.
Our Curriculum is thus designed
professionally with a blend of needs from all relevant industries
serving through Call Centres, so that all successful student of this
course gets smoothly placed in any of the Call Centres.
Course Content:
 Communication
and Corporate Communication.
Listening
Skills.
Marketing
& Telemarketing Skills.
Sales
Support – Complaint Handling.
Call
Centre Concepts, Technologies and Methodologies.
American
Voice/ Accent and Cross Cultural Skills.
Interview
& Presentation Skills.
Special
Classes on Spoken English.
Faculty:
Highly experienced faculties in each field along with experts from
the Call Centre Industry will deliver the training.
Course Duration:
Regular Course
Two months class . Timings : 3 hours per day 3 days a week.
Weekend Classes are also available.
For Special classes on Spoken English:
One
month class 2 hours per day 3 days a week.
Weekend
classes are also available.
Qualification:
Plus two and above (18 years +). Good communication skill is
required for the regular course.
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